Returns & Exchanges

At Equipo, we want you to be completely satisfied with your tech purchase, which is why we offer a 30-day return policy for all electronics in their original packaging. If your device isn't the perfect fit, our streamlined process ensures a quick and hassle-free refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Equipo account and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Securely place the item in its original box with all included accessories, manuals, and cables to ensure a full refund.

• 3.
  Ship It Back

  Attach the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.